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Frequently Asked Questions

I am an international student at KU. Do I need to have health insurance?
Yes. Health insurance is mandatory for all international students in F-1 and J-1 status enrolled at KU. There are no exceptions.

I am a permanent resident/US citizen, and not an international student. Do I need to have health insurance?
No. Although you are advised to have health insurance, ISS does not enforce this requirement on permanent residents. If you are a permanent resident or U.S. citizen but your account is flagged with an insurance indicator (ISI), your visa type citizenchship infomation will need to be updated in SAKU academic database.

Do I need to purchase the United Healthcare plan offered by the ISS office?
No. You are free to purchase any insurance as long as it meets the minimum requirements. Waivers will not be granted if the policy does not meet all the requirements, no exceptions!

How do I enroll in the United Healthcare insurance plan?
In order to purchase the United Healthcare insurance, you must be an international student currently enrolled at KU. As an F-1 or J-1 student the insurance charge will be automatically added to your tuition bill and will appear as a required campus fee. If for some reason you do not see this charge, or have questions, please contact our insurance coordinator.

I already have an insurance plan with a different company. How do I get waived from the insurance requirements?
Please see our waiver section for instructions on how to submit your alternate insurance.

I am a sponsored student and my sponsor pays for my insurance. How do I get waived from the insurance requirements?
Please see our waiver section for instructions on how to submit your alternate insurance.

I am currently holding a work visa (i.e. H, TN, L). How do I get waived from the insurance requirements?
Please see our waiver section for instructions on how to submit your alternate insurance.

I applied for an insurance waiver, but there is still a charge of $40 from ISS on my account. Why?
The $40 ISS fee is not related to the mandatory insurance requirement. Questions regarding the $40 fee should be directed to our Office Manager, Regina Sherrill (785-864-3617 or rsherrill@ku.edu).

I already paid the insurance premium. When will I receive my ID card?
A temporary card will be available if insurance is purchased online; a permanent card should arrive within two weeks after payment. If insurance is paid at the Bursar's office, then no temporary card will be issued; it may take 3-4 weeks for the card to arrive. Cards are printed only once a year, so you will only receive a card in spring if you did not have United Healthcare during fall.

I lost or never received my ID card. How do I get a new one?
Use your login (or create a new login) on the United Healthcare website and request a new ID card through the members options. If you need to utilize services before you receive it, please ask ISS to call Student Assurance Services to verify coverage.

When will my insurance expire?
Expiration dates are December 31 (for the fall semester), May 31 (for the spring) or July 31 (summer semester).

I'm not taking classes this fall or spring semester. Do I have to have insurance?
If you are an international student, and you are in the US, you are required to be enrolled in a full course of study each fall/spring semester to stay legal in the country; therefore, health insurance is required. If you are currently on OPT or CPT, please discuss this matter with the insurance coordinator to determine if insurance is required.

I am not taking classes this summer. Do I have to have insurance?
No, but we strongly recommend that you have insurance all year round to avoid issues caused by breaks in coverage, such as accidents or pre-existing conditions. Students not enrolled in summer classes are still eligible for insurance if they were enrolled in the preceding spring term.

I am just taking classes over the summer. Do I still need insurance?
Yes. For any semester (fall, spring or summer) in which you are enrolled at the University of Kansas, you are required to have insurance. This may be an insurance of your choice that is approved by the insurance coordinator, or the United Healthcare plan.

I have just purchased the United Healthcare insurance plan. How do I learn about the coverage?
You can browse our website for more information, download the current United Healthcare Insurance Plan brochure, or you may contact our insurance coordinator at (785) 864-3617 or by email at issinsurance@ku.edu.

I went to see a doctor outside Watkins Health Center and received a bill. What should I do?
Most doctors and hospitals will send the bill directly to the insurance company. Please ask them if they can complete a claim form for you. Please contact our insurance coordinator if you need help with this process.

How do I know if I am eligible to receive the reimbursement for KU Center for Research (KUCR) funded GRA's?
If you are not sure if your GRA funding is coming from KUCR, click here for more information.

I have read the entire site, and I still don't have answers for my questions. What should I do?
Please contact our insurance coordinator by phone at 864-3617, or by email at issinsurance@ku.edu
Emily Hensley
Insurance Coordinator, Front Desk Manager
785-864-3617

Ms. Hensley serves as International Student Services’ Insurance Coordinator and Front Desk Manager. 



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